By using the services provided by Hébergement Phaonix Inc. ("Phaonix," "we," "us," or "our"), you agree to comply with and be bound by the following General Terms and Conditions ("Terms"). Please read these Terms carefully before using our hosting services. If you do not agree with these Terms, you may not use our services.
Phaonix offers web hosting and related services (collectively, the "Services") designed to host websites, applications, and other digital content on our servers.
3.1. You must provide accurate and complete information when registering for an account with Phaonix. It is your responsibility to keep your account information up to date.
3.2. You are responsible for maintaining the security of your account credentials. Any unauthorized access to your account must be reported to us immediately.
4.1. You agree not to use our Services for any illegal or harmful purposes, including but not limited to spamming, distributing malware, or engaging in any activity that may disrupt our network or other users.
4.2. You are responsible for the content you upload and store on our servers. Phaonix reserves the right to suspend or terminate your account if we determine that your content violates our Acceptable Use Policy.
5.1. You agree to pay all fees associated with your use of our Services in a timely manner. Pricing information can be found on our website or as agreed upon in a separate contract.
5.2. Payments may be made through the payment methods specified by Phaonix. Failure to pay for Services may result in the suspension or termination of your account.
5.3. All fees are non-refundable unless otherwise specified.
6.1. Phaonix strives to provide uninterrupted service, but we do not guarantee that our Services will be available at all times.
6.2. We reserve the right to perform maintenance or updates that may temporarily disrupt your access to our Services. We will make reasonable efforts to notify you in advance when possible.
8.1. Phaonix may terminate your account or access to our Services at our discretion, with or without cause, and with or without notice.
8.2. Upon termination, you agree to remove any content hosted on our servers within a reasonable timeframe.
9.1. You retain ownership of all intellectual property rights to the content you upload to our servers.
9.2. Phaonix may use your content solely for the purpose of providing the Services to you.
10.1. Phaonix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from the use of our Services.
11.1. Phaonix reserves the right to modify these Terms and our Services at any time. We will notify you of any material changes to these Terms.
12.1. These Terms are governed by the laws of the Province of Quebec, Canada.
12.2. Any disputes arising from or related to these Terms or our Services shall be resolved through negotiation or mediation conducted in Montreal, Quebec, Canada. If no resolution is reached through negotiation or mediation, the matter shall be subject to the exclusive jurisdiction of the courts in Montreal, Quebec, Canada.
If you have any questions or concerns about these Terms or our Services, please contact us at [email protected]
1.1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, and payment details when you register for our services or make a purchase.
1.2. Usage Information: We may collect information about how you use our website and services, including your IP address, browser type, and operating system.
2.1. To Provide Services: We use your personal information to provide and maintain our services, process payments, and communicate with you regarding your account.
2.2. Improvement and Analysis: We may use your information to analyze and improve our services, troubleshoot issues, and conduct research.
2.3. Marketing: With your consent, we may send you promotional materials and updates about our services. You can opt out of marketing communications at any time.
3.1. We take data security seriously and employ industry-standard measures to protect your information from unauthorized access, disclosure, alteration, and destruction.
4.1. We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services.
4.2. We may disclose your information to comply with legal obligations or protect our rights, privacy, safety, or property.
6.1. You have the right to access, correct, or delete your personal information. You can also request that we restrict the processing of your data.
7.1. Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children.
1.1. Fair Usage: We strive to provide fair and equal resource allocation to all users. Excessive usage of server resources that negatively impacts the performance of the server or other users may result in account suspension or termination.
2.1. Prohibited Content: You are prohibited from hosting content that is illegal, infringing on intellectual property rights, harmful, or violates our Acceptable Use Policy.
2.2. Server Security: You are responsible for maintaining the security of your server, including applying necessary security patches and maintaining strong access control.
2.3. Data Backups: Regularly backup your data. We are not responsible for any data loss due to server issues.
3.1. Access Credentials: Keep your server access credentials secure. Any unauthorized access or security breaches must be reported to us immediately.
4.1. Operating System: You are responsible for the maintenance, updates, and licensing of the operating system on your server.
4.2. Third-Party Software: Ensure third-party software on your server is up-to-date and secure. We are not responsible for third-party software vulnerabilities.
5.1. Monitoring: We may monitor server performance and resource usage to ensure the quality of service and compliance with these policies.
6.1. Scheduled Maintenance: We may perform scheduled maintenance to improve server performance. We will make reasonable efforts to notify you in advance when possible.
6.2. Emergency Maintenance: In the event of an emergency, we may perform unscheduled maintenance to address critical issues that could affect server stability and security.
7.1. Termination: We reserve the right to terminate server hosting services at our discretion, with or without cause, and with or without notice.
9.1. Support: We provide technical support related to server hardware and network connectivity. Support for server software and configurations may be available as per your service agreement.
By using our server hosting services, you acknowledge that you have read, understood, and agree to these Server Policies.
If you have any questions or concerns about these Server Policies, please contact us at [email protected].